Service Order

Anti-spam and anti-virus protection service

This service order (SO) forms an integral and substantial part of the general service conditions (GSC). The GSC and SO lay down the terms and conditions for the supply of the protection service against spam and viruses (Anti-spam and Anti-virus Service) by Register.it to the customer.

1 - Description of the anti-spam and anti-virus service
The Anti-spam and Anti-virus Service consists of the supply by Register.it of protection against spam and viruses in the POP3 or IMAP mailbox operating on an active domain registered with Register.it and resident in the Register.it mail server. The term spam refers to the transmission of one or more messages containing unsolicited documents which may or may not have attachments. The term virus refers to a parasite programme written intentionally to modify the normal operation of the computer, which is sent to the user without his knowledge.

Anti-spam protection takes place by automatically filtering the spam sent to the customer's mailbox by installing the anti-spam software known as SpamAssissin^TM (http://spamassassin.apache.org) in the Register.it mail server. This is based on the Bayesian statistical method (named after its inventor, Bayes) and makes use of a number of common words, html tags and the repetitive nature of the mail sent as keys for the analysis of incoming mail, and allocates a points score to the mail on the basis of the concentration, distribution and association of these words. For emails classified on the basis of the percentage of probability that they are spam and those that exceed the limit laid down by the customer, one of these four options may be adopted: 1) stop the email and do not allow it to reach the address; 2) transfer it to the 'unwanted mail' box; 3) send it to the address with the specification of the subject of the email; 4) all emails that are recognised as spam will be definitely cancelled and will not be accessible at any later date for recovery. Anti-virus protection takes place by automatically filtering the viruses sent to the customer's mailbox by installing the software supplied by ClamAntivirus^TM (http://www.clamav.net) which is able to identify more than 20,000 (twenty thousand) types of virus, worms and Trojans. The anti-virus software literally analyses the incoming emails, with particular reference to the attached files, which are the main conveyors of potentially infecting viruses. If a virus is identified, the customer may decided from the following three options: 1) stop the emails and transfer them to the deleted mail box (default option); 2) send them to the 'unwanted mail' box; 3) send them to the address with the specification of the subject of the email; 4) all emails that are recognised as virus will be definitely cancelled and will not be accessible at any later date for recovery.

2 - Conditions for the supply of the anti-spam and anti-virus service
The anti-spam and anti-virus service is supplied by Register.it only and exclusively under the following conditions:
- existence of customer domain name kept by Register.it as maintainer, registrar or reseller.
- eexistence of a mailbox associated with the customer domain name kept by Register.it as maintainer, registrar or reseller.
- for the entire duration of the anti-spam and anti-virus service, use of the DNS authorising domain name of Register.it. The customer declares his awareness of the fact that the use of an authorising DNS other than that of Register.it will make it impossible to use the mail service, which will become available again only following reconfiguration of the Register.it authorising DNS;
- standard configuration of the MX and POP 3 records (or the mail server of Register.it).

The anti-spam and anti-virus service may be used exclusively as an additional service to the mailbox active in the domain kept by Register.it. The customer declares his awareness that failure to comply with one or more of the conditions set out above will make it impossible to use the anti-spam and anti-virus service. The customer is therefore informed that if at any time during the period of validity of this contract he fails to renew the domain name or transfers it to another Maintainer or configures the domain name on authorising DNS other that of Register.it or changes the configuration of the MX record, the anti-spam and anti-virus service will become technically impossible for Register.it to provide and the contract will therefore be terminated immediately, without affecting the right to receive full payment of the subscription and the right of Register.it to press claims for full compensation of any damage suffered.

3. - Regulations for use
The anti-spam and anti-virus service consists of the automatic filtering of the spam sent to the customer's mailbox by means of a centralised installation of the anti-spam and anti-virus software in the Register.it mail server. Register.it will supply the updated version of the software on a continuous basis.
The customer has been informed and is aware of the fact that the base settings of the anti-spam and anti-virus service will be laid down by Register.it. By means of his control panel, the customer may set a number of filtering rules as indicated in paragraph 1 of this service order. In addition, for spam, the customer may select from three security levels, calculated on the basis of the Bayesian statistical method (named after Bayes, the inventor of the method), with the use of a number of common words, html tags and the repetitiveness of the email sent as keys for the analysis of the incoming mail and allocate a points score on the basis of the concentration, distribution and association of these words, as follows: 1) low filtering (points score 5.0, default option); 2) Medium filtering (points score 7.5); 3) high filtering (points score 10.0). Register.it, will in any case be free to modify the base settings in any way and at any time, to ensure the most effective provision of the service at all times.
The customer has also been informed and is aware that the email messages defined as spam will be inserted in special file folders that can be checked by the customer. The customer will be responsible for cancelling these emails to avoid saturation of the space made available. Email messages containing viruses will be cancelled automatically and cannot be recovered.
The adoption of the anti-spam and anti-virus service requires no modification to the configuration of the customers email programme (Eudora, Outlook, Outlook Express and so on). Nothing is changed or reset, as the undesirable message filtering operation takes place at the level of the server, and consequently upstream of the email operating environment. In any case, Register.it declares and the customer acknowledges that Register.it cannot in any way guarantee that the customer will receive no undesirable email messages or that he will receive all the desired messages, even though the greatest possible diligence will be applied to ensure the most effective performance of the service.

The customer agrees not to use the service covered by this service order as an addition to the email service for illicit purposes, will comply with the regulations for use and will in no way violate the national and international legislation and regulations that apply. The customer also agrees to follow the rules of Netiquette available on http://www.nic.it/NA/netiquette.txt.
Register.it reserves the right to suspend the service immediately if, upon its own judgement or as a result of information received from third parties, it believes that the customer is using the service to violate the obligations contained in this article. In such a case, after being notified by email by Register.it, the customer will immediately remove the causes of the suspension and forward relevant documentation proving that his activities are in full compliance with the regulations in force. In the event of failure to reply, Register.it will have the right to terminate the contract immediately, and will retain the right to full payment for the service and press claims for full compensation for any damages suffered.

4 - Term
As decided by the Customer during the purchase procedure or afterwards, from his toolbar, this SO may expire a) with or b) without tacit renewal.
a) In the case of expiration with tacit renewal and credit card payment, the consideration set forth in the following article "Consideration and Payments" will be billed directly by Register.it to the Customer's credit card, in accordance with the terms and conditions in effect at the time of renewal, as illustrated on the toolbar following notification via e-mail. If Register.it cannot bill this charge, the agreement cannot be tacitly renewed and will be considered definitively expired at the envisaged expiration date. In this case, the Customer may renew the service by following the procedure described hereunder at . In the case of expiration with tacit renewal and payment with a system other than credit card, 20 days before the expiration date Register.it will execute the renewal and send the invoice to the Customer. This invoice must be paid in accordance with the terms set forth therein. The invoice and payment instructions will be sent via surface mail to the address recorded in Register.it files at the time of the order. If the Customer does not make payment by the envisaged deadline, Register.it may interrupt the service at any time, except as envisaged in Article 6 of the General Conditions of Service.
b) In the event of expiration without tacit renewal, the Customer may request that Register.it, through the online procedure provided by Register.it, to renew the service with this SO for additional, subsequent periods by the deadlines appearing on the Customer's toolbar and at the technical and economic conditions in effect when the service is renewed, executing the renewal procedure. If it is not renewed in the forms and by the deadlines indicated above, when this SO expires, it will lawfully cease to have any effect, without it being necessary for Register.it to send any further notices.

5 - Consideration and payments
The Consideration for the anti-spam and anti-virus service is that indicated in the offer. Any Consideration is to be intended net of VAT, unless otherwise specified.
The payment of the consideration for the anti-spam and anti-virus service shall be made by credit card, filling in the payment form during the registration procedure.